Delivery & returns

How delivery works

JoHair Care does not operate its own delivery service and does not set a delivery fee at checkout. If you choose delivery, checkout charges you for the products only. Paying secures those products for your order.

Give us an active phone number and a complete delivery address, GhanaPost GPS code or clear directions. After your order is confirmed, we arrange an available delivery service and contact you with the delivery fee before the order is dispatched. The delivery fee is separate from the product payment shown at checkout.

If the delivery fee is more than expected

You may cancel before dispatch if you do not accept the delivery fee. We will refund the amount you paid for the products. Signed-in customers can make the request from My orders; guest customers can contact us with their order number. We will confirm when the refund has been processed. Your bank or mobile money provider may take additional time to return it to your account.

Pickup

You may collect your order at Old Weija Barrier free of charge. Choose Pick up at checkout and we will send the exact directions once the order is confirmed. Pickup orders may be paid online or paid when collected.

Delivery timing

Timing depends on your address and the delivery service available when we arrange the trip. We will give you the expected timing together with the delivery fee. The delivery contact will call the active phone number supplied with your order.

If something is wrong with your order

If an order arrives damaged, incomplete, faulty or different from what you ordered, tell us as soon as possible and include a photo where useful. Signed-in customers can open My ordersand use Request cancellation or report a problem for up to thirty days after payment. After that, contact us directly and we will still review the problem.

Where the problem is our mistake, we will arrange an appropriate replacement or refund and will not charge you for replacement delivery.

Returns

For hygiene and safety, opened hair and personal-care products cannot normally be resold. This does not affect your rights when a product is damaged, faulty, unsafe, incorrectly supplied or not as described. Contact us before sending anything back so we can give you the correct return instructions.

Reaching us

WhatsApp is fastest: +233 50 271 9634, every day between 8am and 8pm. You can also email hello@shopjohaircare.com.